Remote Support

Terms and Conditions

REMOTE SERVICES

(a) General Services: Xpert Media Group will attempt to diagnosis your technology problem and provide you with a technology solution over the telephone or via the Internet. In certain cases, however, problem diagnosis and support may not be completed because of a problem with your computer or its configuration that is beyond our control.

(b) Remote Support Services: Remote support services may be offered to you over the telephone or via the Internet if your PC was built within the last four years, you have a working cable or DSL high speed Internet connection, and your operating system is Windows 98SE or newer. If you elect to receive remote support, then Xpert Media Group remotely logs on through your high-speed Internet connection to view your computer desktop. Xpert Media Group stays in contact with you during every step of the process as your problem is resolved. By electing to receive remote support, you agree to allow Xpert Media Group to use whatever tools deemed necessary to repair your computer, including remote access. You understand that if remote access is used on your computer there will be no residual software from the remote session.

(c) Your Responsibility: You understand and agree that prior to contacting or allowing Xpert Media Group to perform diagnostic repair or other services on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that Xpert Media Group shall not be responsible under any circumstance for any loss or corruption of data and/or software.

SERVICE LIMITATIONS; LIABILITY

(a) LIMITATIONS TO SERVICE: XPERT MEDIA GROUP RESERVES THE RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL REQUESTED REMOTE SERVICES ON THE BASIS THAT YOUR TECHNICAL NEEDS OR OTHER REQUIREMENTS ARE UNUSUAL OR EXTENSIVE AND BEYOND THE SCOPE OF THIS SERVICE AGREEMENT AS REASONABLY DETERMINED BY XPERT MEDIA GROUP.

(b) FORCE MAJEURE: If Xpert Media Group's ability to render remote services is impaired by you or circumstances beyond the control of Xpert Media Group, Xpert Media Group may choose not to provide or to discontinue remote services.

LIMITATION OF LIABILITY: To the extent permitted by law, you agree that Xpert Media Group’s total liability for damages related to its remote services is limited to the total amount you pay for the remote services, and you release Xpert Media Group from liability for any indirect, incidental, special, or consequential damages. Xpert Media Group IS NOT LIABLE FOR LOSS, ALTERATION, OR CORRUPTION OF ANY DATA OR FOR YOUR INABILITY TO USE YOUR COMPUTER EQUIPMENT OR OTHER PRODUCT.

For information about the collection and use of your information, please refer to Xpert Media Group’s Privacy Policy, which is available by contacting Xpert Media Group at 330-273-0973.